1. How to start your letter?
Again we call your attention to your payment due April 30.
We again call your attention to the following invoices2 which, according to our records, are still unpaid3 well beyond our normal terms:
once again, we ask for your cooperation in paying your account which is now more than two months past due.
We have not received any response from you to the recent reminder4 we sent you on May 20 about your overdue5 account.
You did not respond to our first reminder of your overdue balance of $2578.50.
You have not answered my previous letters asking for payment on your $2578.50 purchase.
2. How to ask for an explanation?
Would you please let us have an explanation of why the invoice1 is still outstanding?
Please let us know why the balance has not been cleared.
We would like to know if there is a reason for your delay in paying your long overdue account.
3. How to press for payment in a milder tone?
I am sure it is not your intention to ignore past due notices at the expense of your credit standing6.
I am sure you are not intentionally7 trying to make our work difficult, but that's what it amounts to.
We realize that financial conditions in your firm have not been good recently. By now, however, we feel you should be able to start paying again.
Perhaps you have overlooked these past due payments. It would be only fair to pay them now.
To avoid an unfavorable report of your credit records, we suggest an immediate8 payment of the amount due.
4. How to press for payment in a firm tone?
We can no longer allow this account to continue to go unpaid.
To continue your open accounts it is necessary that they be paid within 60 days as agreed when they are opened.
It is essential that this account be settled at once to avoid any problem with your credit standing.
In this case, we have no alternative but to withdraw credit privileges.
The delinquent9 status of your account will leave us no alternative but to remove your company from our list of credit customers.
5. How to end your letter?
We would greatly appreciate your prompt payment.
We are counting on your cooperation in making a prompt payment.
Please send us your payment today, or at least let us know your reason for the delay.
Please restore our confidence in you and maintain your good credit rating by sending us your payment now. #p#
II. SAMPLE
范本
Dear __________:
We still haven't received your $ _______ payment for the _________[item] you purchased on _______[date]. Since your account is two months over due, we have to add a late charge of $_______ in accordance with our credit policy. The new balance is now $_______.
Please send your payment today. If you have difficulty paying the full amount now, please call me as soon as you have received this letter to arrange a payment schedule.
Yours sincerely,
_________[name]
_________[title]
III. TIPS
学会写作要点
1. Press for payment in a tone stronger than your first letter
2. Remind the customer of your previous collection letter.
3. Include the necessary details:
The amount owed by the customer
The length of time the bill has been overdue
The additional amount of late charge if there is any
4. Tell the customer further delay is harmful to his/her credit status.
